1. Refund Eligibility
We offer refunds under the following circumstances:
- If we fail to deliver your assignment within the agreed timeframe
- If the delivered work does not meet the specified requirements
- If there are significant errors in the delivered work
- If you cancel your order before work has commenced
2. Refund Process
To request a refund, please contact us within 48 hours of delivery:
- Email us at hello@codingo.sg
- Provide your order number and reason for refund
- We will review your request within 24 hours
- Approved refunds will be processed within 5-7 business days
3. Partial Refunds
In cases where only minor revisions are needed, we may offer partial refunds or free revisions instead of full refunds. This ensures you get the quality work you need while being fair to our team.
4. Non-Refundable Items
The following are not eligible for refunds:
- Orders cancelled after work has commenced
- Requests for refunds after 48 hours of delivery
- Changes to requirements after work has started
- Dissatisfaction due to personal preferences not related to quality
5. Contact Information
For any questions about our refund policy, please contact us:
Email: hello@codingo.sg
WhatsApp: +65 9456 2307
Address: 60 Paya Lebar Road, #07-54 Paya Lebar Square, Singapore 409051
