Terms & Conditions
Please Read These Terms Carefully Before Using our Service. The use of codingo.sg
is only to be undertaken by those of legal age. Any improper usage is strictly prohibited. Once you have
placed an order on this website or from any other channel, you have confirmed that you have read,
understood, and agreed with all our Terms and Conditions. Submitting a request and/or payment implies that
you are legally obligated to abide by these Terms and Conditions.
Interpretation of Our Terms:
- "Website" means codingo.sg
or any of it’s accounts on various other platforms such as Carousell.
- "Consumer/Customer", "You" or "Yours" refers to anyone submitting, bidding,
executing an order, uploading any information, and transferring payments on this website.
- “Coding” refers to the act
of typing software or program code or written documentation.
- "Company," "We," or "Our" refers to
codingo.sg website, operated by Codingo Assignments Pte Ltd.
- Messaging System is the software that
ensures uninterrupted communication between the Customer and the Coder, or with a Support Team
Representative, typically by means of using “WhatsApp” or any other chat platforms.
- Order refers to the actual request for
a Service sent to our Company by the Customer. It includes particular requirements and a specification
of sources to be used in coding.
- or
- An 'Order' is an electronic request for a paid service from the Customer for a particular coding
service. An order specifies the scope of work and other requirements of the Customer regarding the
service.
- or
- "Order" refers to the written
order that was submitted in electronic form online on our website by the consumer. An order includes the
work in its entirety, along with its consumer requirements.
- Order Status shows the progress of the
Order and current position towards completion.
- Service is the result of an Order,
which comes as original content, written and delivered to the Customer in accordance to their inquiry as
a digital document.
- Product Revision is a request sent by
the Customer for editing the final version of the product, based on the initial requirements of the
order.
- Quality Assurance Department refers to
the Company's structural unit responsible for evaluating and protecting the quality of our Products
and Services.
- or
- The 'Quality Assurance Department' is the entity in codingo.sg infrastructure, whose mission is to guard and evaluate
the quality of the products and services provided.
- Support Team or Support refers to the Company's structural unit responsible
for coordinating and assisting the Order process.
- The Coder is a person employed by the
Company as a freelancer who provides research and coding services to the Customer, according to the
Company Agreement.
- Balance refers to the personal account of
the Customer within the Company that stores Credits for the Customer. Funds added to their personal
balance are done voluntarily to further compensate the price of the order(s) at their own
discretion.
Order Placing and Registration
- The order is placed by completing the Order form provided in the
Application or through email or WhatsApp.
- The Order form will specify the scope of the work, Order parameters,
and delivery terms. It is your personal responsibility to provide exact, full, and final information to
each standard Order form section when filling in Our Order form.
Order Services & Communication Protocol
- Codingo serves as the leading platform in Singapore for students
and professionals to engage with freelancers to aid them in their assignments. As such, Coding
Hero’s primary responsibility is to ensure that you get a coder/writer best suited for your task.
- Upon placing an initial 50% deposit, our sales staff will place you
in contact with our chosen coder/writer. At this point, we have already deemed the coder/writer as the
best option, but you may wish to request for a change before work starts if you feel the person is not
the right fit.
- Although by this time we have already conveyed your requirements to
the coder/writer, it is the customer’s responsibility to check upon the coder/writer frequently to
ensure that he is on the right track.
- Once the requirements have been solidified and the 50% deposit has
been made, the client will be placed into contact with the coder/writer and is expected to remain in
contact with the coder/writer until the completion of the assignment.
- As Codingo merely serves as a bridge between writer/coders and
customers, at this point the coder/writer is in full responsibility of your assignment/task. Codingo
and it’s support staff will step in if any disputes arise and will facilitate within the bounds
defined in this document.
Order Payment and Discounts
- When placing an Order, you agree to buy the service from the
Company. The Company starts to process your order only after the payment for the service is made and is
authorised.
- The payment for the service is calculated according to the
Company's Pricing and is paid in advance, as stated in the Order form once the scope of work is
identified. 50% of the agreed price between the Customer and The Company will be paid initially. The
remaining 50% will be paid upon completion of work and before the final product has been transferred to
the Customer. The Company is not held responsible for Service delivery until the payment has been made
in full and has been authorised.
- The Company reserves the right to offer discount and bonus programs
to Customers at its own discretion using discount code(s) the Customer can use when filling out the
Order form. If the code is not provided in the corresponding section of the Order form, the discount
will not be given out by the Company for that particular order.
- The Company commits to provide equal access to discount and bonus
program information for each Customer in the Company with no exceptions.
- Upon Your Order evaluation, the Company may request for additional
payment or additional time to work on Your Order, since the impact of the work done to fulfil Your order
can only be defined after a manual review is performed. The Customer may decide at their own will to
either agree to new Order parameters and Order Total or refuse to cooperate with the Company.
Order Process
- Order validation: The Company reserves
the right to re-check the Order details following the final payment to confirm whether the requirements
of the assignment were met successfully as indicated by the Customer. Should a mismatch occur, Support
reserves the right to modify the order to ensure that the Customer's requirements have been adhered
too.
- Order volume: Each order placed by the
Customer has a required volume, which is measured by the effort needed to complete a specific coding
task. This will be done upon receiving your order request by our qualified assignment review officers.
Upon determining the required volume, our sales staff will inform you on the quotation.
- Changes in order details and Cancellation: Customer and
Support may provide changes to the scope of work only if the Coder has not started the work yet. No
changes can be made once the Coder has started researching and working on the order. Should the order
details increase in volume, order complexity, or narrow the completion terms, the Customer will be asked
to provide additional compensation for the additional instructions. For order cancellation, please see our refund policy.
- Resources: Should the Customer require
specific resource material to be utilised in the production process, they must specify those resources
and provide them to the Coder. If the specified resources are not provided, and the Coder is responsible
for locating and paying for them, additional charges shall be incurred and must be paid before delivery
can be made. In general, the following deadlines for orders are in place:
- For orders due within 12-24
hours, resources must be supplied within 30
minutes of the order placement;
- For orders due within 24-72
hours, there is a 1-hour deadline;
- For orders with a 72+ hour
deadline, resources must be received a day in
advance.
- If the Customer did not provide materials within the deadline for
providing said resources, then extra payment and time for the completion of the order would be
required.
- Communication: The Customer is highly
encouraged to communicate with our Codingo Customer support team through the
WhatsApp/Telegram/Carousell contact details made available on the website.
- Progress Tracking: The Customer may
track the progress of their order by Contacting the customer support team between working hours (From
9am - 10pm +8 GMT Mondays - Sundays).
- Preferred Coder Option: The Customer
may select the ideal Coder to work on the order by indicating their Reference number to us. By doing so,
the Customer acknowledges that there is no 100% guarantee that the specific Coder is available to work
on the order. Should such an instance occur, the Company reserves the right to assign the best available
specialist in the Subject Area of the Order.
Order Delivery
- The Coder/Writer assigned is held responsible for the delivery of
the service and for meeting the deadline indicated in the order.
- It is the Customer's personal responsibility to ensure the
availability of delivery channels once the Company has provided the service to the Client. The Company
will not be held responsible for an incorrect email address indicated by the Customer in the profile,
spam filters, internet outages and general customer negligence to provide communication channels and
other contact means which are beyond the control of the Company. The Customer is encouraged to contact
Support for any kind of assistance with an Order's Delivery.
- The Customer is held responsible for downloading the completed
materials in a timely manner after the service has been provided by the Company.
- During time constrained scenarios (such as exams), which is usually
defined as an order placed before or less than 24hr before the deadline, the company will strive, but
cannot fully guarantee that the final work will be 100% complete. It is thus up to the customer’s
due diligence to communicate with the coder/writer closely with regards to such ad-hoc tasks.
Order Revision
- Free amendments are provided to the Customer by the Company to
ensure the quality of the product provided and to ensure total Customer satisfaction with the product.
To receive a free revision of the product, the Customer has to submit a revision request in written form
using the Messaging System or Company's email no later than 24 hours after the Order delivery date.
Should the revision deadline be missed, the Customer may have their order revised for additional payment
or place an order for editing. In some cases, the Quality Assurance Department can submit free order
revision after the revision deadline.
- The Quality Assurance Department reserves the right to decline a
revision request if the revision instructions violate initial Order instructions. In such cases, the
Customer may be requested to pay additionally for the requested changes or place an order for
editing.
- The Quality Assurance Department reserves the right to decline or
limit multiple revision requests if the Customer's behaviour demonstrates obvious exploitation of
the Coder and other unreasonable requests.
- If the request meets all defined requirements underlined in these
Terms and Conditions, our Company will revise the delivered service free of charge.
The Use of Products
- When making a payment for an Order, you agree it is for personal and
non-commercial use only, and the payment you make is a reflection of the time and effort put into
conducting relevant research and writing pertaining to your order as well as all the necessary
maintenance and administration for Service delivery.
- You are not to reproduce, modify, distribute or display the service
in any way on the World Wide Web or in the form of a hard copy over a reasonable limit necessary for
personal use.
- Coders who work on behalf of our Company hand over the ownership of
all delivered Products to the Company, that retains full copyright privileges of the Products We
provide.
- All Products are provided solely as an example of research,
reference for learning purposes, or as a sample on how to perform Coding and Research related tasks. All
Intellectual Property Rights and Copyright remain with the Company.
Company's Responsibility
- The Company has a zero-tolerance policy regarding plagiarism,
academic dishonesty, and fraud. We will not be held accountable if such unethical and illegal use of our
products and Website content occurs.
- We strictly abide by all Copyright laws. Any opposing activity is
solely the responsibility of the Customer if they break our Terms and Conditions.
- Disclaimer for Links Used on codingo.sg: While this website may include links to other websites, we do not condone, approve, or
guarantee that the content of these links complies with the Terms and Conditions on codingo.sg. As
such, our Company does not own, is not responsible for, and does not contribute or control any of the
content stemming from the posted links on our website. Visiting these links is agreed upon as your own
risk based upon the user agreement form that is submitted with your order form.
- Security and Privacy: Our Privacy Statement
posted on this website may be referred to for more detailed information regarding our Company's
practices and policies concerning the collection, storage, and use of Client and online guests'
information. To learn more about your personal informations security while using this website, please
visit the Privacy Policy webpage. The Company reserves the right to contact the customers by email
regarding new services, discounts, special offers, and any other information that the Company may deem
useful for the customers. However, with that in mind it is important to note that we highly value the
privacy of our customers and will not disclose their personal and billing information to any third
parties. To ensure their data remains protected, the Company processes all transactions through a secure
online payment system. Note: It is important to note that the Company cannot be held responsible if
credit information gets disclosed without our Company's consent or beyond its control. Should any
privacy or security questions arise, the Customer is welcomed to refer to our Privacy Policy.
Warranties
- Once you have submitted your order or payment, you agree and
acknowledge all of the following points and statements: All our coding products for or by Consumers are
solely intended to be used for research, reference, or learning purposes on how to code out a program.
All and any information as well as ideas that are used from the provided coded works must be properly
cited if they are referenced at a later date.
- All consumers agree that all services rendered on this website
require payment for the time and effort that are used to gather, organise, correct, edit, and deliver
the service to the consumer after completion. Additionally, payment is used to maintain the website for
further educational use by our Consumers. Other than a conservative number of printed copies for
personal and educational use, the distribution, publication, transmission, modification, display, or
derivative works may not be created from the final delivered service by the Company without prior
written consent from the Company.
- All written products from our freelance consumers automatically
transfer all authorship rights and ownership to the Company and/or its partners. You, the consumer,
agree to destroy any and all delivered products from the Company after your research/reference purposes
for the paper have been completed. No copies for redistributive purposes are allowed nor are our works
to be used elsewhere without proper consent or citation.
- By using our services, you the consumer agree to receive promotional
information such as specials, contests, and discounts from the Company. You may unsubscribe from or
subscribe to receiving such information in your profile directly. Our Company makes no warranties or
representations of warranties in regards to our website or its materials, stated or implied, that arise
by law or otherwise. This includes, without any limitation, a warranty of merchantability or suitability
for a non-infringement, particular purpose, or any other implied guarantee or warranty that arises from
the performance or deal with usage of trade.
- Additionally, the Company does not guarantee that our operation will
run error-free, and we are not responsible for any repercussions from any errors that arise on our
website or in our day to day operations. It is up to the consumer to ensure the accuracy, usefulness, or
completeness with any opinion, information, advice, or other content that is related to this service or
available on this website. Please seek professional opinions before using any available services on our
website.
Limitation of liability
- Agreeing to all the above Terms and Conditions, you acknowledge that
you agree not to hold other Consumers, the Company, its employees, shareholders, agents, officers,
directors, representatives, promotion, affiliates, subsidiaries, advertising, fulfillment agencies, or
any other third-party providers or information/data sources and legal advisors responsible for any and
all losses, damages, rights, actions, and claims of any nature that come from or are related to our
Company. These products include but are not limited to:
- Quality of received work, gradings, failures on any part by the company
- Delays in communication or service delivery
- telephone, hardware or software, electronic, Internet, email,
network, computer malfunctions, difficulties or failures of any kind;
- unclear, failed, delayed, or incomplete computer communications and
transmissions;
- any condition that arises due to the events that lie beyond the
Company's control that cause the service to be delayed, disrupted, or corrupted;
- any injuries, losses, or damages of any kind that arise with
connection to or as a result of using our services; or
- any typographical errors, syntax or printing mistakes in any of our
materials associated with our services.
- Additionally, you agree to not hold our Company and its affiliates
responsible or reprehensible for any claim, demand, suit, including attorney's fees, made by another
third party in relation to or arising from the use of our service, your breach or violation of these
Terms and Conditions, the violation by you of the rights of any third party, or any other personal act
of omission committed by you. Under no circumstance will the Company be made responsible or liable for
any direct, indirect, punitive, incidental, consequential, or special damages that arise from or are in
any way related to the use of this website and any of its provided information. Some countries and
jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential
damages. As such, the above-listed limitation may not be applicable to you.
- Termination: We reserve the right to
terminate your right to use our Services even when you have paid the full amount if the information
initially provided for registration on our Services or that is later subsequently modified, contains
false or misleading information, or conceals or omits any information we consider as being relevant; if
you do not cooperate throughout the ordering process; if we suspect that you are involved in any
fraudulent transactions. Any attempt to undermine or cause harm to codingo.sg's server or its
customers is strictly prohibited and will be subject to automatic account termination. This includes
spamming, transmission of - malware, viruses, trojan horses; or by linking to sites and files that
contain or distribute them. codingo.sg may terminate your account and forfeit any fee to be paid at
any time without prior notice, if you are in breach of the terms of this Agreement. The Company will be
the sole arbiter as to what constitutes a violation of the Agreement.
- Amendments: You, the consumer, acknowledge
and agree that these Terms and Conditions may be completely or unilaterally changed by the Company
without prior warning. It is, therefore, highly recommended that all Consumers on our website read these
Terms and Conditions from time-to-time to see if any changes have been made.
We at Codingo Assignments Pte Ltd are committed to delivering high-quality services that meet the expectations and requirements outlined by our clients. Our team of dedicated professionals works diligently to ensure that all work is completed with the utmost care, professionalism, and adherence to the agreed-upon specifications and standards.
Upon commencement of any project, we engage in a thorough consultation process to understand fully and document the client's needs and objectives. Based on this understanding, we allocate the most suitable professionals from our team to execute the work to the best of their ability and knowledge. We pride ourselves on our professionalism and dedication to providing quality services.
However, it is important to note that the assessment of work quality can be subjective, and interpretations of the requirements may vary. As such, while we guarantee to put forth our best efforts and to act in good faith at all times, Codingo Assignments Pte Ltd and its assigned writers/programmers cannot be held liable for perceptions of work quality that may differ from client expectations.
In the event of any concerns regarding the quality of work delivered, we encourage clients to notify us within 1 hour of receipt of the work. We are committed to reviewing such concerns and, where appropriate, taking reasonable steps to adjust or rectify the work in question. This commitment is made in good faith and is subject to this terms and conditions agreed upon at the start of the contract, which outline the specific scope, revisions, and limitations of our service offering.
Please note, our policy on refunds and liability for work quality is made clear on our online listings and platforms, and should be fully understood at the outset of our engagement (upon intial payment deposit), and by agreeing to our terms of service and refund policy, clients acknowledge their understanding and acceptance of these terms.
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